Last Updated: April 2, 2025.
RIOLE ELETRÔNICA LTDA., a private legal entity headquartered at Rua Luiz Andreta, 209, Atuba – Colombo/PR, CEP 83413-240, Brazil, and registered with the CNPJ under No. 76.617.927/0001-37 (“Riole Eletrônica Ltda.”, “Speech.AI”, “the Company”, “our”, “ours”, “us”, or “we”) takes your privacy seriously and is committed to safeguarding the security and protection of data belonging to all of its Clients, partners, suppliers, and Users (referred to in this Policy as “User”, “Users”, “Authorized User”, “Authorized Users”, “you”, “Client”, “Clients”, “Visitors”, and “your company”) of the SPEECH.AI website (https://promicspeech.ai/).
This Policy aims to describe the information and commitments of Riole Eletrônica Ltda. regarding privacy and data protection, as well as to establish the rules concerning the Processing of your Personal Data, within the functionalities of the website (https://promicspeech.ai/) (“Our Environments”) and the Speech.AI application, along with the physical premises of the Company, in accordance with applicable laws, and with transparency and clarity for you and the sector.
We recognize the importance of international data transfers and ensure that the processing of personal information between Brazil and other countries adheres to strict security and privacy standards. For this reason, we have adopted an integrated approach to safeguard our Users’ data across different jurisdictions by implementing the best global regulatory practices and maintaining full transparency regarding the use, storage, and transfer of data.
We operate in compliance with the main national and international laws that ensure privacy, security, retention, confidentiality, and the protection of the fundamental rights to freedom and the free development of an individual’s personality. These include, among others: Brazil’s General Data Protection Law (LGPD – Law No. 13.709/2018), the Federal Constitution of the Federative Republic of Brazil, the Consumer Protection Code (Law No. 8.078/90), the Civil Framework for the Internet (Law No. 12.965/14), the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the General Data Protection Regulation (GDPR – EU 2016/679).
By accessing and using the functionalities of Our Environments, you acknowledge that you have carefully and completely read this Policy, are fully aware of the information provided, and thereby confirm your free and express consent to the terms stipulated herein—including the collection of the data mentioned in this Policy and its use for the purposes described below. If you do not agree with this Policy, you should discontinue your access to or use of Our Environments.
Please note that this Privacy Policy does not apply to the websites, products, or services of our Clients. Each Client is responsible for establishing their own terms, conditions, and privacy policies, as well as ensuring compliance with applicable laws and regulations.
This Privacy Policy applies to the following groups of Users:
For Users located in the European Economic Area (EEA) and the United Kingdom, please note that we may collect and process your personal data as follows:
When acting as a “Data Processor,” our Clients are primarily responsible for ensuring that Authorized Users are properly informed about their policies, practices, and rights. Nevertheless, the Company will process and protect your personal information in accordance with this Privacy Policy.
If You Are Located in the EEA or in the United Kingdom
If you are a resident of or located in the European Economic Area (EEA) or in the United Kingdom, this Privacy Policy fully applies to you. Please refer to the sections titled “Data Use” and “Additional Information for Users in the EEA and the United Kingdom”, which provide details about our legal bases for processing your personal data as well as your rights related to that processing.
If you are a resident of or located in Nevada, this Privacy Policy fully applies to you. Please refer to the section titled “Notice to Nevada Users,” which contains additional information specific to users of that U.S. state.
If you are a resident of or located in California, this Privacy Policy fully applies to you. Please refer to the section titled “Notice to California Users,” which contains additional information specific to users of that U.S. state.
If we identify that we have collected data from individuals under the age of 16 without the proper consent of parents or legal guardians, we will take immediate measures to delete such information.
Our websites, products, and services are not intended for Users under the age of 16. RIOLE ELETRÔNICA LTDA. does not intentionally collect information from children under 16 years of age. If you are under 16, please do not submit any personal data to us. We advise parents and legal guardians to supervise their children’s internet usage and to help enforce our Privacy Policy, emphasizing the importance of never sharing personal information without permission.
If you become aware that a child or adolescent under 16 has shared personal information with our Company through the website (https://promicspeech.ai/) or the Speech.AI application, please contact us via the Contact Form or at the email address contact@promicspeech.ai. Our team will make every effort to locate and delete this data from our systems as swiftly as possible.
We request personal information only when it is truly needed to provide you with a service or product. We do so through fair and legal means, with your knowledge and consent. We also inform you why we are collecting the data and how it will be used.
How Data is Requested and Collected
General Data and Personal Data may be requested and collected when you submit them through one of the contact forms available on this website (https://promicspeech.ai/) or when you interact within Our Environments. We clarify the reason for collecting your data, as well as the purpose of its use, in order to maintain proper overall administration of Our Environments.
We collect data through the following methods:
Online meetings are scheduled with the User’s consent. Data collected includes:
We may use Users’ data for:
For email marketing, we require explicit consent (opt-in) or a soft opt-in consent for previous Clients. The User may withdraw consent at any time (please refer to the “User Rights” section and item VII. Data Unsubscription in the “Important Information about Data Retention” section of this Policy).
It is necessary to establish a valid legal basis to process your personal data when we act as a data controller. The main legal bases, under the European Union’s General Data Protection Regulation (GDPR), that underpin our collection and use of your personal information include:
Below are the general purposes for which we use your personal information and their respective legal bases (in brackets):
Regulatory Information: We provide data as required by regulatory agencies [legal obligation, legal claims, or legitimate interests].
Our website (https://promicspeech.ai/) utilizes remarketing services and tags from platforms such as Google (including YouTube), X (formerly Twitter), LinkedIn, Instagram, and Facebook. These tags enable the delivery of targeted advertisements on third-party websites and services, including the aforementioned ones. Through cookies or tags, these remarketing services help us reach previous visitors to our website by displaying personalized ads based on their prior interactions. This may include ads appearing in Google search results, on websites within the Google Display Network, or on platforms such as Facebook, LinkedIn, Instagram, X, or YouTube.
Third-party providers, such as Google (and its services like YouTube), Facebook, Instagram, LinkedIn, and X, use cookies or similar technologies to display ads based on Users’ previous activities on our site (https://promicspeech.ai/). These providers may collect and use visitors’ personal information in accordance with their respective privacy policies. We recommend that you review these policies to understand how your data is being handled.
By using our website (https://promicspeech.ai/) or the Speech.AI application, the use and transfer of any information received from Google APIs will be in compliance with the Google API Services’ User Data Policy, including the Limited Use requirements.
We do not collect or store your payment information. To complete transactions, we utilize third-party payment processors certified under the Payment Card Industry Data Security Standard (PCI DSS), who process and store this information on our behalf. Although our administrators may access and monitor transaction records through Client portals, we do not have direct access to, nor do we process or handle, your credit card data.
In the case of corporate Clients, if other payment methods are used, we may request specific banking information, such as account details, solely for the purpose of processing refunds if needed. We guarantee that such information will be handled with the highest level of confidentiality and in compliance with applicable regulations
Our Company is a Brazilian corporation that predominantly processes and stores information in Brazil. To facilitate our global operations, we may process and store personal information from around the world in order to provide the website (https://promicspeech.ai) and/or Speech.AI.
By accessing or using our website and/or Speech.AI, or otherwise providing personal information, you acknowledge and agree that your personal information may be transferred or stored in Brazil, where we are located, as well as in other jurisdictions in which we operate.
If you are a Client, it is your responsibility to inform your Authorized Users about how and where their personal information will be processed at the time of collection. If you have any questions or concerns regarding international data transfers, please contact us.
We do not sell your personal information, in accordance with the scope and meaning defined by NRS 603A – Security and Privacy of Personal Information.
We do not sell your personal information, as defined under the scope and meaning of “sale” in the California Consumer Privacy Act (CCPA).
If the General Data Protection Regulation (GDPR) applies to you, by virtue of being located in the EEA or the United Kingdom, you have certain rights related to your personal data:
How you may exercise these rights depends on how you use the website (https://promicspeech.ai) and/or Speech.AI, as explained below.
If you are located in the EEA or the United Kingdom and wish to exercise any of the aforementioned rights, please contact us via the Contact Form or by emailing contact@promicspeech.ai, using the term “DSR” in the subject line. No fee will be charged for accessing your data or exercising your rights unless the request is clearly unfounded, repetitive, or excessive. In such cases, we may refuse to fulfill your request.
If we are unable to reasonably verify your identity, we will be unable to fulfill your request. To protect your information, we may request additional details to confirm your identity before processing your request. This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.
If you use a third party to exercise your rights, it is essential to securely confirm your identity.
We respond to legitimate requests within one month, although it may take longer in more complex cases. If there are delays, you will be notified and kept updated as required by law.
If you no longer wish to receive marketing communications via email, you may withdraw your consent directly using the unsubscribe link provided at the bottom of our emails, immediately following our signature. Upon unsubscribing, we will promptly update our databases. From that point onward, we will only send essential messages related to the service and provision of Speech.AI.
Finally, you have the right to file a complaint at any time with the data protection supervisory authority in your country of residence. However, we would appreciate the opportunity to resolve your concerns before you contact the supervisory authority. Therefore, we kindly ask that you initially reach out to us using the Contact Form or by emailing contact@promicspeech.ai.
Our Company does not have a direct relationship with Authorized Users. Our direct relationship is with our Clients, who are responsible for ensuring compliance with laws and regulations concerning their Authorized Users. This includes handling data subject requests.
We rely on our Clients to fulfill the underlying legal requirements and address the requests of Authorized Users directly when they wish to exercise the rights outlined above.
However, if an Authorized User requests access, correction, updating, or deletion of their data from our Company, we will direct the Authorized User to contact the Clients with whom they have directly interacted. We cooperate with our Clients as required by applicable law to ensure that Authorized Users’ requests are adequately addressed.
You have the right to:
To exercise these rights, please contact us via the Contact Form or by email at contact@promicspeech.ai.
The User agrees to make appropriate use of the content and information provided by RIOLE ELETRÔNICA LTDA. on the website https://promicspeech.ai/ and, by way of illustration—but not by limitation—commits to:
I. Protection: When we store data, we protect it using means that are commercially acceptable under current legislation to avoid losses, theft, as well as unauthorized access, disclosure, copying, use, or modification.
II. Sharing: We do not share personally identifiable information publicly or with third parties, except:
When required by a court order;
In the event of corporate transactions;
With service providers of RIOLE ELETRÔNICA LTDA. when it is absolutely necessary.
From the moment these legal entities provide services for US, they must comply with all the conditions of this Policy when communicating with you, if required.
The database is under our responsibility. Therefore, its use and sharing will be carried out within the limits outlined in this Policy.
III. Data Anonymization: The data you provide may be shared anonymously, in a secure manner, in case of data disclosure to the press or for Market Intelligence research. Rest assured, it will not be possible to identify you.
IV. Incomplete or Missing Data: Should you choose not to provide some of the data requested in the forms, chatbots, pop-ups, or floating buttons on our website (https://promicspeech.ai), or if you provide incomplete information, we may be unable to contact or provide our services to you.
V. Incorrect Data: The Speech.AI website (https://promicspeech.ai/) is not liable if you use your data incorrectly or provide inaccurate information, and therefore, we are not responsible in this regard.
VI. Data Updates: From the moment you share your data with us, such as your email and phone number, we are authorized to contact you to update your data or ask if you wish to unsubscribe. Similarly, if any personal data has recently changed (such as your phone number or email), it is your sole responsibility to contact us for updating the information so that we can maintain our communications with you.
VII. Data Unsubscription: As a consumer, you are free to refuse our request for personal information, understanding that we may not be able to provide some of the desired services and products. Once you request the unsubscription of your information, our communications via email and/or phone will be discontinued. To request data unsubscription, contact us via the Contact Form or by email at contact@promicspeech.ai.
VIII. Opting Out of Marketing Communications: You may opt out of receiving our marketing communications at any time. To do so, simply click the unsubscribe link included in each promotional email we send or contact us directly via the Contact Form or by email at contact@promicspeech.ai.
IX. Technologies: We use the following technologies: Cookies, WordPress, Wix, Facebook, LinkedIn, Instagram, YouTube, Google Analytics, and Google Ads. All technologies employed on our website (https://promicspeech.ai) comply with Data Protection laws and this Policy. If you block these technologies, we are not responsible for any limitations on the functionalities we offer.
X. External Links: Our website (https://promicspeech.ai) may contain links to external sites that are not operated by us. Therefore, we are not responsible for any damages caused by third parties. Please be aware that we have no control over the content and practices of third-party sites and cannot accept responsibility for their respective privacy policies.
XI. Videos: Our website (https://promicspeech.ai) may include videos or links to videos related to Speech.AI. Although we do not collect any personal information when you click a link or watch a video, third-party video platforms, such as YouTube, may collect some personal data as described in their respective privacy policies.
As is common practice on nearly all professional websites, this site (https://promicspeech.ai) uses cookies—small files downloaded to your computer—to enhance your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies.
We will also explain how you can prevent these cookies from being stored; however, doing so may downgrade or “break” certain elements of this site’s functionality.
How Do We Use Cookies?
We use cookies for several reasons, detailed below. Unfortunately, in most cases there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site (https://promicspeech.ai). It is recommended that you leave all cookies enabled if you are not sure whether you need them, as they may be used to provide a service you use.
Disabling Cookies
You can prevent cookies from being set by adjusting your browser settings (refer to your browser’s Help for instructions on how to do this). Please be aware that disabling cookies will affect the functionality of this and many other sites that you visit. Disabling cookies generally will result in certain functionalities and features on this site (https://promicspeech.ai) being disabled. Therefore, we recommend that you do not disable cookies.
Cookies We Set
We use third-party behavior analysis platforms on the site (https://promicspeech.ai), such as Google Analytics and Microsoft Clarity, which are designed to provide us with an aggregated view of our Visitors’ behavior as they navigate the site. By identifying information about Users’ behaviors and employing heat maps (a graphical representation of data that uses a color-coding system to represent different values), among other similar technologies, these services provide valuable insights into what interests our Visitors on the site.
Periodically, we test new features and make subtle changes to the way the site is presented. While we are testing new features, these cookies may be used to ensure that you receive a consistent experience while on the site, while we also learn which optimizations our Users appreciate the most.
As we provide services and sell products, it is important for us to understand the statistics on how many Visitors to our site actually show interest and make purchases. Therefore, this is the type of data these cookies may track. This is important for you because it means that we can make accurate business forecasts that allow us to analyze our advertising costs, products, and services to ensure the best possible pricing.
Third-party analytics tools such as Google Analytics and Microsoft Clarity are used to track and measure the use of this site, which helps us understand how we can make improvements for you.
These platforms are not designed to track individual Users. However, if you have any questions about the behavioral analytics platforms we use, please contact us via the Contact Form or by email at contact@promicspeech.ai.
For more information on Google Analytics and Microsoft Clarity cookies, please consult the official pages for those tools.
For further details on the use of cookies on the Speech.AI site, please refer to our Cookie Policy. Click here to access it.
Our Policy is periodically reviewed and was last updated on the date specified at the beginning of this document, in the “Last Updated” section just below the title.
We recommend that you review this Privacy Policy regularly, as our site (https://promicspeech.ai), application, and business may undergo changes. Accordingly, it may be necessary to make adjustments or changes to this Privacy Policy occasionally.
Please be aware that the content of this Privacy Policy may be changed at any time by RIOLE ELETRÔNICA LTDA. without prior notice. In the event of any changes, the modifications will become effective immediately upon posting of this Policy on the site.
However, if any update significantly impacts your rights or alters the way we use your personal information, we will notify you in advance by email or another direct communication channel.
Your continued use of our site and application after any amendments or revisions will indicate your agreement to the updated Privacy Policy terms.
We hope this clarifies our use of cookies. As mentioned earlier, if there is something you are unsure whether you need or not, it is generally safer to keep cookies enabled should you interact with one of the features you use on our site (https://promicspeech.ai).
If you have any questions regarding this Privacy Policy, please contact us via the Contact Form or by email at contact@promicspeech.ai.